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Dynamic Field Groups

How often do you miss the possibility to have dynamic fields only available in certain situations? The feature add-on Znuny4OTRS-DynamicFieldGroups provides you with the possibility to show groups of dynamic fields by custom defined conditions. These conditions can be a queue, agent role, service, ticket type and many more.

Define the ticket attributes you like to match in the system configuration, we call it routing:

Define routing attributes

In the step you create a group with optional and mandatory dynamic fields :

Group dynamic fields

Defining the conditions which group should be shown is the last step to gather individual information for your service management.

Configure routing for dynamic field groups

This feature works in the agent and customer interface.