You can save the valuable time of your agents and customers now by allowing them to change their Active Directory passwords from the ticket system. With Active Directory Password, they can change it through your settings, and all your security settings regarding passwords, such as complexity and password history, will work as usual.

Manage, preview, and reuse all ticket attachments—faster than ever. Download files individually or in bulk, preview images, and attach previous files with a single click.

Generate PDF documents directly from Znuny tickets with customizable templates. Whether for agents or automated processes, your PDFs can be saved, added to articles, or sent via email.

Integrate approvals into your processes. Create approval requests directly from ticket notifications and capture decisions effortlessly from agents, customers, or public users.

TicketActionLink lets you trigger web services directly from a ticket or article and automatically apply the results to the ticket. Streamline workflows and integrate external systems without leaving Znuny.

Increase your team's performance. No need anymore to download a PDF just to check the contents. A preview is just a mouse click away every time you have the ticket detail view open.