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Be a Znuny.
100% remote.

Initiative application

Our job offers:

Consultant Ticketing and Integration (f/m/d)

Who we are

Znuny GmbH was founded in the year 2013. Our head office is located in Berlin. We employ people all over Germany, as our concept is based on 100% home office work.
We live open source and ticketing. Our claim is to deliver the best support for the support and helpdesk ticketing system Znuny, former known as OTRS Community Edition.
So far, we have been very successful in realizing this claim as a team. Our growing success is the reason why we need you.

What we do

Our consulting starts with the application, but often involves all aspects of a process flow. For us it is fundamental to deliver a customer not the fastest solution that fits Znuny/OTRS, but the solution that is most reliable in the long run.

Your tasks

  • Support our customers with questions about Znuny and the ((OTRS)) Community Edition
  • Mapping of business processes in Znuny and the ((OTRS)) Community Edition
  • Implementation of processes on site at the customer
  • Conducting trainings
  • Gathering and formulating requirements as a template for the development process

Your profile

  • Completed studies / training
  • Good / very good knowledge of Znuny/OTRS
  • Experience in drafting / designing processes
  • Basic knowledge of scripting languages
  • Good knowledge of Linux
  • Experience in working with MySQL/MariaDB and/or PostgreSQL

Do you like open source and are you able to work in a 100% remote team? You speak and understand German fluently and want to be part of a professional and loyal team? You work independently and are motivated to get involved in projects?

Then Znuny is the right place for you.

Bonus skills

  • LPIC Certification
  • admin experience
  • good English skills

We look forward to receiving your application at jobs@znuny.com and meeting you soon thereafter.

Please note our privacy policy for applicants: Link

Perl Developer (f/m/d)

Who we are

Znuny GmbH was founded in the year 2013. Our head office is located in Berlin. We employ people all over Germany, as our concept is based on 100% home office work.
We live open source and ticketing. Our claim is to deliver the best support for the support and helpdesk ticketing system Znuny, formerly known as OTRS Community Edition.
So far, we have successfully realized this claim as a team. Our growing success is the reason why we need you.

What we do

We develop and maintain extensions for Znuny, OTRS, and the ((OTRS)) Community Edition. For this purpose, your future colleagues have also set up a good infrastructure and development environment, which they actively maintain. Besides a GitLab instance, including unit, UI, and integration tests for all possible scenarios, we also have a strongly developed chain of tools that take over annoying and recurring tasks in OTRS development. This allows everyone to focus on their actual work.

Your tasks

  • Implementation of customer requirements
  • Support our open-source extensions
  • Support of our customer extensions
  • Contact person for our consultants in case of technical problems and questions in the OTRS context
  • Extension and maintenance of internal tools

Your profile

  • excellent knowledge in Perl or a similar script language
  • good knowledge of JavaScript + jQuery
  • good knowledge of Git (+ GitHub and GitLab)
  • good knowledge of Linux
  • experience with MySQL/MariaDB and/or Postgresql

Do you like open-source, and are you able to work in a hundred percent remote team? Do you speak and understand German fluently and want to be part of a professional and loyal team? Do you work independently and are motivated to get involved in projects?

Then Znuny is the right place for you.

Bonus skills

  • good knowledge of the OTRS framework
  • good knowledge of English

Our benefits

  • 100% remote working within our time zone
  • work at the office if you like- in Berlin, St. Gallen, or Coronado/USA
  • every hardware you need for your work
  • fair pay, every Znuny has the same base salary
  • pay+, you receive a bonus according to your knowledge of Znuny/OTRS, knowledge of English
  • bonuses for large projects

We look forward to receiving your application at jobs@znuny.com and getting to know you soon thereafter.

Please note our privacy policy for applicants: Link

Two compelling reasons to work at Znuny

100 % remote!

If you are looking for a remote company culture that was created long before the Corona pandemic, you have come to the right place. Above all, 100% remote means independence and trust. But also freedom! Under Pacman 4, you can test yourself (3 minutes) to see whether you fit in with our work culture.

Znuny helps you to help!

We enable helpdesk employees to have fun at work. Because with us, ticketing becomes intuitive, functional, and sometimes pretty. So, if making other people happy at work makes you happy, you have one more reason to become a Znuny.

We add fun while working with a ticket system.

Our (perhaps a bit nerdy) team works continuously with heart and mind to improve our open-source ticket system. Our vision is a system that neither feels nor looks like an open-source system. If using Znuny is still 100% intuitive and all needed functionalities work, our users will enjoy working with a ticket system!

We work on this vision daily with continuity, stability, and calmness. Because Znuny helps you to help!

Self-test: Find out how well you fit in with us.

Question {{ step }}Start
10

  1. Do you want to decide for yourself where you work?

    We do! We work completely remotely. Sicne 2013. This has to do with our culture of trust. We trust our employees and their enthusiasm for their job. It is therefore not necessary to be present in the office. And if you need it, we'll buy you a Starlink connection.

  2. Would you like to work flexibly and independently?

    Regarding working hours, there is only one fixed date for us. This is our daily standup at 9 am (except for workations in a different time zone).

  3. Are all people equal for you?

    We want to treat everyone equally. Not in the communist sense, but in the sense of appreciation:

    1. For us everyone is equally important. Regardless of background, education, age, gender etc.
    2. We have equal payment. That means everyone gets the same base salary.

  4. Is liberty and independence at work essential to you?

    At Znuny, people have a very, very large amount of freedom. For example, the freedom to make your own decisions. Or the freedom to make mistakes. In our opinion, you have to accept mistakes so that employees can develop further and work independently. You can count on the support of your team. But, of course, the work must be done at the end of the day.

  5. Are you an all-rounder?

    Almost everyone has to be able to do almost everything here. Besides our developers, everyone gets a 6-month onboarding in support.

  6. Do you work thoroughly?

    Definitely us. We are not like headless chickens, and our work is transparent (keyword open-source). We always work in the interests of our community and customers.

  7. Do you want to have fun at work and time for your lunch?

    We want to share the fun with our work but also enjoy the work itself.

  8. Do you like people who are a little nerdy?

    We have a strong hunch that we're a bit nerdy.

  9. Are you looking for a company that doesn't offer an event every now and then that you "are allowed" to go to?

    We Znunys meet around twice a year. Once for a work meeting in the summer and, if appropriate, one in the winter. Anyway, there are also some of us who meet for a beer together after work.

  10. Are you looking for a job where you can stay long?

    Then you are right with us. Only 1% of our team has been with us for less than 5 years.

Thank you! You are a top candidate for Znuny with {{ parseInt((count / 20) * 100) }} % agreement. Don't hesitate to get in touch with us!

Initiative application

Thank you! With a {{ parseInt((count / 20) * 100) }} % match, you should definitely check out what we offer!

Initiative application

Thank you! With a {{ parseInt((count / 20) * 100) }} % agreement, Znuny might not be the right company for you.

Sure! We have offices in Berlin, St. Gallen/Switzerland, and Coronado/USA. But usually, the entire Znuny team works from the home office.
If you prefer Mac, you get one. You want a special mouse, let us know.
The first action is that you come to the "lounge." This is a permanently open meeting channel where people romp when they need a break from work. Or you make an appointment with a team member to work in the Office.
Yep! The duration of the workation depends on the time zone you are in. If you are far outside our time zone, a few weeks will certainly do. If you're within our time zone, that's no problem anyway.
As a rule of thumb, you will receive feedback from us within 3 working days.
If your application fits, we will invite you to a video interview (Microsoft Teams). Your future team leader and someone from management will participate in the interview.
Of course! If our first interview goes well, we will be happy to organize an introductory meeting with your future team.
As a "semi-career changer," yes. However, you should have some IT background. But experience with open source and ticketing applications is optional. We can convey that to you.
You decide! If a specific seminar could help you professionally, suggest it. There is no particular training budget, but we know how important it is always to be technically up-to-date. What makes you smarter makes Znuny better.
Yes! We are happy to offer you a bike. Be it an e-gravel bike, a cargo bike, a tandem, etc.