With our many years of experience in helpdesk and customer service, there is no challenge for which we are not prepared. We make impossible functions possible.
Our team consists of consultants with at least 5 years of experience in OTRS and ((OTRS)) Community Edition. We offer you a tailor-made workshop for every situation. Which one do you need? No matter if you need a complex ITIL compliant solution, a powerful service management tool or a customer support configuration: you'll get the setup that suits your needs.
During the design phase, your organization will work closely with our consultant to develop the best specification for your implementation.
We upgrade your ((OTRS)) Community Edition from every version to the latest available version of Znuny LTS or Znuny.
Use the appointment calendar of OTRS to schedule the creation of tickets.
Separately configurable creation masks for telephone and e-mail tickets.
Mark single articles or whole tickets as unread or read.
Get convenient access to more add-ons via the package manager.
Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.
Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.
Create and manage translations via the admin menu.
Use search profiles to show customized search results in a new dashboard widget and share them with others.