Create professional, ready-to-share PDFs directly from Znuny tickets with ease. The add-on lets you turn ticket data into polished documents using flexible templates — either as Template Toolkit files or via the template editor.
Agents can generate PDFs on demand from the ticket view, while automated workflows can create PDFs during ticket transitions using the ZnunyPDFGenerate action. Generated PDFs can be:
Saved to dynamic fields for structured storage (requires Znuny-DynamicFieldAttachment),
Added as articles for seamless documentation, or
Sent directly via email to customers or stakeholders.
This add-on reduces manual effort, ensures consistent formatting, and keeps service documentation professional and up-to-date by integrating PDF generation directly into process workflows. Whether for customer communication, internal reporting, or compliance, it makes managing ticket-based documents simple, fast, and reliable.