The TicketActionLink add-on extends your Znuny system by adding custom entries to the Ticket Action and Article Action menus in the ticket detail view.
With this extension, you can trigger defined web services directly within the context of a ticket, enabling seamless integration with external systems and automated processes — all without leaving the Znuny interface.
The response from the called web service can also be used to apply changes to the ticket automatically, allowing for powerful bidirectional integrations and streamlined workflows.
Whether you need to push ticket data to another system, trigger workflows, or update ticket information based on external results, TicketActionLink provides a flexible and efficient way to extend your service management capabilities.