You can save the valuable time of your agents and customers now by allowing them to change their Active Directory passwords from the ticket system. With Active Directory Password, they can change it through your settings, and all your security settings regarding passwords, such as complexity and password history, will work as usual.

Manage, preview, and reuse all ticket attachments—faster than ever. Download files individually or in bulk, preview images, and attach previous files with a single click.

Connects Znuny dynamic fields to external databases — search, select, and display values from any SQL data source directly within your tickets.

Seamlessly integrate external systems with Znuny using a single API endpoint. The ExternalReference ticket operation for the GenericInterface allows external systems to create or update tickets based on an external reference number — without needing to know or manage Znuny's internal ticket IDs.

Prevents closed tickets from being reopened after a defined time period — late customer replies are automatically rejected or routed into a new ticket.

HealthStatus lets you monitor the health of your Znuny system through a web service endpoint. Integrate it with your monitoring tools to detect issues early and ensure your service stays reliable.

Generate PDF documents directly from Znuny tickets with customizable templates. Whether for agents or automated processes, your PDFs can be saved, added to articles, or sent via email.

Integrate approvals into your processes. Create approval requests directly from ticket notifications and capture decisions effortlessly from agents, customers, or public users.

TicketActionLink lets you trigger web services directly from a ticket or article and automatically apply the results to the ticket. Streamline workflows and integrate external systems without leaving Znuny.