Mar 1, 2021
Why we forked
In April 2018 OTRS AG announced (LINK 1) a change to the release strategy for the product OTRS, for which Znuny GmbH predominantly offers services.
The previously publicly-available product OTRS, consisting of OTRS and the OTRS Business Solution, was rebranded and renamed “OTRS” and “((OTRS)) Community Edition”, respectively.
The branch that formerly operated as “Business Edition” would move forward as “OTRS”. This change took place with the release of OTRS 7 on November 18, 2018.