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Hello Znuny Community,

Due to the many requests that have reached us, here is a short information about the advisories published by another manufacturer.

A race condition occurs in computer science when the behavior or outcome of a system depends on the timing or sequence of events. It typically happens in concurrent or multithreaded programs, where multiple processes or threads attempt to access and manipulate shared resources simultaneously.

In a service desk scenario where multiple agents might be accessing and updating requests or data concurrently, preventing human race conditions is why we invented Znuny. It is crucial to maintain communication integrity and ensure smooth operations.

Add-ons make an already great software, even better. With the announcement of Znuny 7, we've heard many great things and are happy to address the issue of add-ons with today's release of the first public add-ons for Znuny 7.

In IT and HR service management, delegated tickets are pivotal for optimizing processes and fostering collaboration. Here's a concise focus on their significance:

The X-Priority email header is a valuable tool for indicating the priority of an email message. With this new feature in Znuny 7.1, agents can now easily set the X-Priority header when composing or sending an email, ensuring that important messages receive the attention they deserve.

Do you need more security for your service desk? Set a password policy within Znuny to ensure your users keep their passwords safe and up to date.