Today, we are announcing Znuny-LLM, a free, open-source add-on that brings large language model assistance directly into the Znuny agent and admin interface — running entirely on infrastructure you control. Znuny 7.3 or newer is required.
Znuny-LLM connects to a self-hosted LLM stack of your choice. Out of the box, it talks to Ollama, but it also works with any OpenAI-compatible endpoint, including Azure OpenAI for customers who prefer a managed service inside their existing Microsoft tenant. Either way, you decide where ticket data goes. There is no shared SaaS layer, no third-party gateway, and no telemetry leaving your environment.
