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Billing customers can be a daunting task, especially when you’re dealing with individual service requests. By adding billing codes to our requests using queue preferences, and leveraging generic interface, you can automatically send information to another system for billing.

Internal naming conventions become more cryptic, the larger your organization gets. It mustn't even be international growth which drives your organization to using such names HHN_XHR-DevOP3.. Znuny has the solution, to get your customers to the right department using the customer portal.

Change is constant, and with a software rebranding it is obvious change must happen. After upgrading to Znuny 7, one issue might be unsolved: how to deal with links for customer users and agents generated before the upgrade.