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Single Sign-On has long been a requirement for enterprise deployments of Znuny. Until now, making it work meant configuring an external Apache module — typically mod_auth_mellon or mod_auth_kerb — correctly wiring it to your Identity Provider, and then connecting the result to Znuny's auth pipeline. It worked, but the setup was sometimes fragile, hard to document, and entirely outside Znuny itself.

One System, Many Senders: Introducing Outbound Email Profiles in Znuny 7.3

If your organization uses Znuny with multiple sender addresses — think support@, sales@, noreply@ — you've probably run into a familiar challenge: all outgoing emails go through a single, shared mail configuration. That works fine when everyone sends the same way. But in reality, different teams, domains, or compliance requirements often call for different transport settings, credentials, or even entirely different sending methods.

Znuny 7.3 solves this cleanly with Outbound Email Profiles without require 3rd party add-ons.

You are probably waiting for the release of Znuny 7.3 – we are as well. During the development phase of 7.3, we made an important decision to improve this and all future releases: we changed the timeline for when our add-ons for new versions become available.

Effective communication is critical in today's fast-paced business environment. Whether you're reaching out to clients, colleagues, or team members, having a streamlined, straightforward, and informative communication process can significantly boost productivity. That's where multi-category templates come into play.

The X-Priority email header is a valuable tool for indicating the priority of an email message. With this new feature in Znuny 7.1, agents can now easily set the X-Priority header when composing or sending an email, ensuring that important messages receive the attention they deserve.

Znuny has greatly improved LDAP synchronization, by modifying its behavior in the last release of Znuny 7 (7.0.8). This improvement will be coming to Znuny LTS 6.5, as well.

Decisions are required daily, whether it is access, something financial, a policy, or just a change in your infrastructure. It is time-consuming to prepare the details for the decision-makers. And then, the next hurdle is there: waiting for the approval.

For these situations and others, we created our TicketApproval add-on to make life for all of us more convenient.

Add-ons make an already great software, even better. With the announcement of Znuny 7, we've heard many great things and are happy to address the issue of add-ons with today's release of the first public add-ons for Znuny 7.

Many times a user will invite a service agent to an appointment. As agents use a central e-mail address this appointment will be attached to the ticket as an appointment file. The details from the invitation can only be seen if you download it and opened the raw file or if you include it in a local calendar.