With our add-on you can create checklists for tickets in the ((OTRS)) Community Edition, which will then be displayed in the sidebar of the ticket detail view for selection.
The creation and modification of checklists is done by administrators. The agent can then select the appropriate checklist for a ticket from a drop-down menu. This is possible both during creation and at a later time.
Once a checklist has been assigned, the agent can check off the finished items and add a note, if so configured.