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Your service desk is a treasure trove of data about teams, customers, services, service-level agreements, and so forth. Enhance your experience by adding queue preferences, which allow your administrator to record important information related to your queues.

Globalization makes multilingual support more crucial than ever. Where other tools rely on AI for processing user language, Znuny uses the customer's preferred language to sort the ticket with minimal setup and no external services required.

Internal naming conventions become more cryptic, the larger your organization gets. It mustn't even be international growth which drives your organization to using such names HHN_XHR-DevOP3.. Znuny has the solution, to get your customers to the right department using the customer portal.

Add-ons make an already great software, even better. With the announcement of Znuny 7, we've heard many great things and are happy to address the issue of add-ons with today's release of the first public add-ons for Znuny 7.

The customer portal is a top feature that your customer users will love. E-mail is a great way to channel customer service requests into your service desk, and Znuny is great with E-Mail. Did you know that Znuny has a customer portal, which is ready to use and brand out of the box?

Change is constant, and with a software rebranding it is obvious change must happen. After upgrading to Znuny 7, one issue might be unsolved: how to deal with links for customer users and agents generated before the upgrade.

The latest version of the open source Znuny feature release is available for download.

The newest releases of the open-source Znuny products are available for download.

Almost one year has passed to this day since the actual work on Znuny 7 began. This does not include the six months of preliminary work that went into brainstorming, analysis, and prototyping.