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How to Boost Your Data Quality, Security and Efficiency with Digital Forms

Digital forms are becoming more popular in many industries and sectors. They offer several benefits over paper forms. Move to Znuny and half the battle is won.

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Apr 2, 2026

Znuny Workflow Automation: Insurance Follow-Up Process Design

From Ticket Chaos to Process Clarity: How Znuny Turns Insurance Follow-Ups into a Governed Workflow

One of the most valuable uses of workflow automation is not just speed, but clarity.

In a recent Znuny process design for motor insurance follow-ups, the focus was on improving how external insurer questions are managed within an active customer case. Instead of handling these clarifications manually across disconnected updates, the process structures them as linked follow-up tickets tied directly to the original case.

That creates a much cleaner operating model. The main case remains the central business record, while insurer-specific follow-ups are managed in their own controlled workflow. As responses come in, updates are automatically reflected back into the parent case, giving teams better visibility without adding administrative effort.

Mar 25, 2026

Znuny 7.3: Built-In SAML Authentication, Outbound Email Profiles & UI Refresh

Znuny 7.3 is available today. This release focuses on two themes that matter most to IT teams running production service desks: security and daily efficiency. Here’s what’s new.

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