ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Add-ons for Znuny and Znuny LTS

With our support contracts you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract some add-ons are included, others are available for an additional fee.

After a certain time period, we will be providing everyone with access to the add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.

All Addons
Calendar-based ticket creation

Use the appointment calendar of OTRS to schedule the creation of tickets.

Available with support
Dynamic Field Groups

Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.

Available with support
Search profiles on the dashboard

Use search profiles to show customized search results in a new dashboard widget and share them with others.

Available with support
Second Ticket Create Screen

Separately configurable creation masks for telephone and e-mail tickets.

Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support
Ticket Unseen

Mark single articles or whole tickets as unread or read.


Create and manage translations via the admin menu.

Available with support
Znuny Repository

Get convenient access to more add-ons via the package manager.


Interested in an add-on?

Let us know if you have questions or like to test something.