ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Add-ons for Znuny and Znuny LTS

With our support contracts, you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract, some add-ons are included, and others are available for an additional fee.

After a certain period, we will provide everyone access to some add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.

All Addons
Advanced Process Management

We give you the tool to create more powerful and effective processes.

Calendar-based ticket creation

Use the appointment calendar of OTRS to schedule the creation of tickets.

Available with support
Language recognition

Our add-on recognizes the language in which an incoming e-mail was written. Among other things, this allows you to assign tickets directly to an agent.

Available with support
Note to linked ticket

Add notes to linked tickets.

Available with support
Response Templates

Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.

Available with support
Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support

Interested in an add-on?

Let us know if you have questions or like to test something.