ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Add-ons for the ((OTRS)) Community Edition

With our support contracts you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract some add-ons are included, others are available for an additional fee.

After a certain time period, we will be providing everyone with access to the add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.

All Addons
Active Directory Password

Enable agents and customer user to change their Active Directory password from OTRS. By complying your password policies.

Available with support
Advanced Process Management

We give you the tool to create more powerful and effective processes.

Available with support
Calendar-based ticket creation

Use the appointment calendar of OTRS to schedule the creation of tickets.

Available with support
Download all attachments

Download all file attachments of an article or a complete ticket in one ZIP file.

Dynamic Field Groups

Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.

Available with support
Hide invalid items

Hide invalid entries with one click and keep the overview.

Available with support
Interface Positioner

Use our Interface Positioner to flexibly adjust the sequence of fields in input masks.

Available with support
Language recognition

Our add-on recognizes the language in which an incoming e-mail was written. Among other things, this allows you to assign tickets directly to an agent.

Available with support
Out of office synchronization

Synchronize the absence of agents out of existing applications to have their colleagues informed.

Available with support
PDF preview

See your PDFs content without downloading

Available with support
Related Dynamic Fields

Easily define and maintain dependencies between dynamic fields via Excel / CSV files.

Available with support
Response Templates

Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.

Available with support
Search profiles on the dashboard

Use search profiles to show customized search results in a new dashboard widget and share them with others.

Available with support
Second Ticket Create Screen

Separately configurable creation masks for telephone and e-mail tickets.

Sort tickets by last customer contact

Sort tickets by the last customer contact to ensure timely communication.

Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support
Ticket Unseen

Mark single articles or whole tickets as unread or read.


Create and manage translations via the admin menu.

Available with support
Znuny Repository

Get convenient access to more add-ons via the package manager.


Interested in an add-on?

Let us know if you have questions or like to test something.