Evaluation workshop
The implementation of a service management / ticketing software is a decision that has a long-term impact on the way your business works and its quality. That is why it is all the more important that the decision be made on a solid basis.
Workshop for conceptual design
During the design phase, your organization will work closely with our consultant to develop the best specification for your implementation. Our consultant gives you insight, best practice, and recommendations in the development of the structure, processes, and workflows as well as the technical specification/recommendation for your production environment (sizing).
Migration workshop
We upgrade Znuny or the ((OTRS)) Community Edition from every version to the latest version of Znuny LTS or Znuny.
Review workshop
If OTRS or ((OTRS)) Community Edition is introduced and longer in operation, the previous use should be analyzed and evaluated. Your business continues to evolve. And with it the requirements.