ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Add-ons for the ((OTRS)) Community Edition

With our support contracts you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract some add-ons are included, others are available for an additional fee.

After a certain time period, we will be providing everyone with access to the add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.

All Addons
Language recognition

Our add-on recognizes the language in which an incoming e-mail was written. Among other things, this allows you to assign tickets directly to an agent.

Available with support
Note to linked ticket

Add notes to linked tickets.

Available with support
OAuth2 authentication for email accounts

OAuth2 authentication for email accounts for the ((OTRS)) Community Edition

Available with support
PDF preview

See your PDFs content without downloading

Available with support
Response Templates

Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.

Available with support
Second Ticket Create Screen

Separately configurable creation masks for telephone and e-mail tickets.

Sort tickets by last customer contact

Sort tickets by the last customer contact to ensure timely communication.

Ticket Unseen

Mark single articles or whole tickets as unread or read.


Create and manage translations via the admin menu.

Available with support

Interested in an add-on?

Let us know if you have questions or like to test something.