For us, support for Znuny, Znuny LTS, and the ((OTRS)) Community Edition means knowing you and your requirements to give you the best possible support. Individually processing your request is a matter of course for us.
With every support contract, an associated test system is included. No limit exists on how many agents use your system, but we provide recommendations.
Hosted Znuny and Znuny LTS is available upon request.