We are happy to announce the release of Znuny 6.4.3, in this patch-level release.

New features

Downloading and reimporting your OAuth token configuration file to change the URLs is no longer necessary. The URLs can be edited like the Client ID in the admin interface.

In addition to using an OAuth token to fetch e-mails, it's now possible to authenticate against external web services when consuming them.

The mentioned features were enhanced with several new functions: blacklisting certain groups, limiting the amount of mentioned users who belongs to large groups, and many more.

Integrated Pull Requests

Our community works hard to help support the project, and here are some o. the requests which we've integrated:

Added optional search parameters to ticket full-text search in the toolbar GitHub PR #284, Tim Püttmanns, maxence
"Exact customer ID" as a search field for the ticket search GitHub PR #175, Renée Bäcker
Improved backup.pl script for MySQL/MariaDB users GitHub PR #136, meisterheister
Improved logging for LDAP requests in customer backends GitHub PR #178, Paweł Bogusławski
Bugfixes and new functionality in the customer information center (CIC) s GitHub PR #147, Kevin Janssen

Find more pull requests at GitHub.

Fixed Issues

Time Accounting now working properly on the bulk screen
Dynamic Fields are no longer automatically checked when displayed on the bulk screen
OutOfOffice web service operation now honors the out-of-office in all parameter combinations
Mentions do not trigger multiple times now when in quoted messages
Mentions are now only limited to the agent interface
All attachments can be selected in the web service invoker again
Updated some Javascript functions to prevent infinite loops in rare situations
Fixed usage of standard template in process management

Invitation for Customer Meet-up

We would like to invite anyone interested to a meeting with, Shawn Beasley, Community Manager, for a 6.4 feature highlight and discussion round. RSVP via https://znuny.rocks/8CmlS

One more look at the upcoming dashboard

Other

Regarding the LTS version 6.0.46 see our release notes.

News

Posts within the same category

19. September 2025

When Mail Intake Breaks, CLI Saves the Day

Recovering from Procmail misconfigurations and spool file buildup is simple with Znuny and formail.

In a perfect world, incoming emails flow seamlessly into your Znuny ticketing system and are processed without delay. But in reality, even a small misconfiguration — especially when direct delivery is done via procmail — can quietly derail your mail intake.

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Managing change requests can feel like herding cats — multiple stakeholders, shifting priorities, and the constant risk of something slipping through the cracks. That’s where a well‑designed workflow becomes your secret weapon. In this guide, we’ll take a clean, visual BPMN process map and bring it to life inside Znuny, the open‑source ticketing powerhouse. You’ll see exactly how to turn decision points into automated transitions, keep every step accountable, and make sure no request dies in someone’s inbox. By the end, you’ll have a repeatable, auditable process that your team can follow without missing a beat.

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Znuny 6.4.3 and Znuny LTS 6.0.46