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Add-ons for OTRS

With our support contracts you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract some add-ons are included, others are available for an additional fee.

After a certain time period, we will be providing everyone with access to the add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.

All Addons
Active Directory Password

Enable agents and customer user to change their Active Directory password from OTRS. By complying your password policies.

Available with support
Advanced Process Management

We give you the tool to create more powerful and effective processes.

Available with support
Download all attachments

Download attachments of an article or a complete ticket at once as a ZIP file.

Dynamic Field Groups

Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.

Available with support
Hide invalid items

Gain a better overview of all your administrative objects by hiding invalid entries.

Available with support
Interface Positioner

A rigid display of ticket masks was yesterday. Customize all fields in the dialogs in any order you require.

Available with support
Language recognition

Organize your tickets with language recognition

Available with support
Related Dynamic Fields

Easily define and maintain dependencies between dynamic fields via Excel / CSV files.

Available with support
Response Templates

Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.

Available with support
Search profiles on the dashboard

Use search profiles to show customized search results in a new dashboard widget and share them with others.

Available with support
Second Ticket Create Screen

Separately configurable creation masks for telephone and e-mail tickets.

Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support
Ticket Unseen

Mark read tickets as unread and unread tickets as read again.


Create and manage translations via the admin menu.

Available with support
Znuny Repository

Get convenient access to more add-ons via the package manager.


Interested in an add-on?

Let us know if you have questions or like to test something.