- Consulting
Who we are
Znuny GmbH was founded in the year 2013. Our head office is located in Berlin. We employ people all over Germany, as our concept is based on 100% home office work.
We live open source and ticketing. Our claim is to deliver the best support for the support and helpdesk ticketing system Znuny, formerly known as OTRS Community Edition.
So far, we have successfully realized this claim as a team. Our growing success is the reason why we need you.
What we do
We develop and maintain extensions for Znuny, OTRS, and the ((OTRS)) Community Edition. For this purpose, your future colleagues have also established a good infrastructure and development environment, which they actively maintain. Besides a GitLab instance, including unit, UI, and integration tests for all possible scenarios, we also have a strongly developed chain of tools that take over annoying and recurring tasks in OTRS development. This allows everyone to focus on their actual work.
Your tasks
- Support our customers with questions about Znuny and the ((OTRS)) Community Edition
- Mapping of business processes in Znuny and the ((OTRS)) Community Edition
- Implementation of processes on site at the customer
- Conducting trainings
- Gathering and formulating requirements as a template for the development process
Your profile
- Completed studies / training
- Good / very good knowledge of Znuny/OTRS
- Experience in drafting / designing processes
- Basic knowledge of scripting languages
- Good knowledge of Linux
- Experience in working with MySQL/MariaDB and/or PostgreSQL
Do you like open source and are you able to work in a 100% remote team? You speak and understand German fluently and want to be part of a professional and loyal team? You work independently and are motivated to get involved in projects?
Then Znuny is the right place for you.
Bonus skills
- good knowledge of the OTRS framework
- good knowledge of English
Our benefits
- 100% remote working within our time zone
- all the hardware you need for your work
- fair pay, every Znuny team has the same base salary
- pay+, you receive a bonus according to your knowledge of Znuny, and your knowledge of English
- bonuses for large projects