Znuny offers the possibility of tying business processes and tickets together to combine tickets with real processes.
This way, business processes can first be designed in the system and then be implemented within the tickets.
There are several ways to do this through the following options:
- Filtering of incoming e-mails
- Complex, custom process flows
- Implementing your own business logic
- Event based notifications
- Categorization and classification of tickets
- Text templates
- Updating configuration items from a ticket
- Intergrating web services in process tickets