State of the union: Znuny 7 / Search API

We apologize for the silence of the last weeks. As usual, we have an excellent reason.
We've been consumed preparing Znuny 7 GUI preview and the new Search API beta.
Read about the Znuny 7 GUI preview in our blog.

Long time no read.

We apologize for the silence of the last weeks. As usual, we have an excellent reason.

We've been consumed preparing Znuny 7 GUI preview and the new Search API beta.
Read about the Znuny 7 GUI preview blog post.

The beta of the new search API will be released during the next week and then also accompanied by a separate blog post.

Have fun!

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Posts within the same category

Sep 19, 2025

When Mail Intake Breaks, CLI Saves the Day

Recovering from Procmail misconfigurations and spool file buildup is simple with Znuny and formail.

In a perfect world, incoming emails flow seamlessly into your Znuny ticketing system and are processed without delay. But in reality, even a small misconfiguration — especially when direct delivery is done via procmail — can quietly derail your mail intake.

Instead of creating tickets, Znuny’s expected mail accumulates messages in the local spool file (e.g., /var/spool/mail/znuny). No alerts. No tickets. Just a growing backlog of unprocessed mail.

Sep 4, 2025

Turning Process Maps into Power Moves with Znuny

Managing change requests can feel like herding cats — multiple stakeholders, shifting priorities, and the constant risk of something slipping through the cracks. That’s where a well‑designed workflow becomes your secret weapon. In this guide, we’ll take a clean, visual BPMN process map and bring it to life inside Znuny, the open‑source ticketing powerhouse. You’ll see exactly how to turn decision points into automated transitions, keep every step accountable, and make sure no request dies in someone’s inbox. By the end, you’ll have a repeatable, auditable process that your team can follow without missing a beat.

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