Znuny
Join Community Request Demo

Be a Znuny. 100% remote

See all the jobs Know more about us

Jobs

Open Positions

  • Support

Support Specialist (m/f/d) – 1st Level Support (f/m/d)

Apply now
  • First point of contact for our customers regarding technical and specialist questions about Znuny
  • Recording, analyzing, and classifying support requests
  • Resolving standard requests and documentation in our ticket system
  • Forwarding more complex requests to 2nd-level support or solving them with them
  • Close collaboration with colleagues from support, consulting, and development
See more »
  • Consulting

Consultant Ticketing and Integration (f/m/d)

Apply now
  • Support our customers with questions about Znuny and the ((OTRS)) Community Edition
  • Mapping of business processes in Znuny and the ((OTRS)) Community Edition
  • Implementation of processes on site at the customer
  • Conducting trainings
  • Gathering and formulating requirements as a template for the development process
See more »

Two compelling reasons to work at Znuny

100% remote

if you are looking for a remote company culture that was create long before the corona pandemic, you have come to the right place. Above all, 100% remote means independence and trust. But also freedom! Test yourself here (3 minutes) to see whether you fit in with our work culture.

Znuny helps you to help!

We enable helpdesk employees to have fun at work. Because with us, ticketing becomes intuitive, functional, and sometimes pretty. So, if making other people happy at work makes you happy, you have one more reason to become a Znuny.

We add fun while working with a ticket system.

Our (perhaps a bit nerdy) team works continuously with heart and mind to improve our open-source ticket system. Our vision is a system that neither feels nor looks like an open-source system. If using Znuny is still 100% intuitive and all needed functionalities work, our users will enjoy working with a ticket system!

We work on this vision daily with continuity, stability, and calmness. Because Znuny helps you to help!

Question {{ step }}Start
10

  1. Do you want to decide for yourself where you work?

    We do! We work completely remotely. Since 2013. This has to do with our culture of trust. We trust our employees and their enthusiasm for their job. It is therefore not necessary to be present in the office. And if you need it, we'll buy you a Starlink connection.

  2. Would you like to work flexibly and independently?

    Regarding working hours, there is only one fixed date for us. This is our daily standup at 9 am (except for workations in a different time zone).

  3. Are all people equal for you?

    We want to treat everyone equally. Not in the communist sense, but in the sense of appreciation:

    1. For us everyone is equally important. Regardless of background, education, age, gender etc.
    2. We have equal payment. That means everyone gets the same base salary.

  4. Is liberty and independence at work essential to you?

    At Znuny, people have a very, very large amount of freedom. For example, the freedom to make your own decisions. Or the freedom to make mistakes. In our opinion, you have to accept mistakes so that employees can develop further and work independently. You can count on the support of your team. But, of course, the work must be done at the end of the day.

  5. Are you an all-rounder?

    Almost everyone has to be able to do almost everything here. Besides our developers, everyone gets a 6-month onboarding in support.

  6. Do you work thoroughly?

    Definitely us. We are not like headless chickens, and our work is transparent (keyword open-source). We always work in the interests of our community and customers.

  7. Do you want to have fun at work and time for your lunch?

    We want to share the fun with our work but also enjoy the work itself.

  8. Do you like people who are a little nerdy?

    We have a strong hunch that we're a bit nerdy.

  9. Are you looking for a company that doesn't offer an event every now and then that you "are allowed" to go to?

    We Znunys meet around twice a year. Once for a work meeting in the summer and, if appropriate, one in the winter. Anyway, there are also some of us who meet for a beer together after work.

  10. Are you looking for a job where you can stay long?

    Then you are right with us. Only 1% of our team has been with us for less than 5 years.

Thank you! You are a top candidate for Znuny with 70 % agreement. Don't hesitate to get in touch with us!

Initiative application

Thank you! You are a top candidate for Znuny with 50 % agreement. Don't hesitate to get in touch with us!

Initiative application

Thank you! With a 0 % agreement, Znuny might not be the right company for you.

Sure! We have offices in Berlin, St. Gallen/Switzerland, and Coronado/USA. But usually, the entire Znuny team works from the home office.

If you prefer Mac, you get one. You want a special mouse, let us know.

The first action is that you come to the "lounge." This is a permanently open meeting channel where people romp when they need a break from work. Or you make an appointment with a team member to work in the Office.

Yep! The duration of the workation depends on the time zone you are in. If you are far outside our time zone, a few weeks will certainly do. If you're within our time zone, that's no problem anyway.

As a rule of thumb, you will receive feedback from us within 3 working days.

If your application fits, we will invite you to a video interview (Microsoft Teams). Your future team leader and someone from management will participate in the interview.

Of course! If our first interview goes well, we will be happy to organize an introductory meeting with your future team.

As a "semi-career changer," yes. However, you should have some IT background. But experience with open source and ticketing applications is optional. We can convey that to you.

You decide! If a specific seminar could help you professionally, suggest it. There is no particular training budget, but we know how important it is always to be technically up-to-date. What makes you smarter makes Znuny better.

Yes! We are happy to offer you a bike. Be it an e-gravel bike, a cargo bike, a tandem, etc.