Response Templates
Manage extended response templates
In addition to the content of the body, it is also possible to have initial values for the subject, recipient, and cc recipients.
![](https://www.znuny.com/media/pages/add-ons/znuny4otrs-responsetemplates/eee2b8bb75-1559161704/responsetemplates-admin-en-800x.png)
Using extended templates
Even easier it's to use them: on the right-hand side of the text box, you'll have the possibility to search for templates. A single click provides a preview, a double click inserts the text at the cursor's last position in the text.
Additional information
All known OTRS tags can be used in the extended response templates and this feature-addon also works within activity dialogues of process tickets.