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Response Templates

Manage extended response templates

In addition to the content of the body, it is also possible to have initial values for the subject, recipient, and cc recipients.

Managing templates

Using extended templates

Even easier it's to use them: on the right-hand side of the text box, you'll have the possibility to search for templates. A single click provides a preview, a double click inserts the text at the cursor's last position in the text.

Using templates

Additional information

All known OTRS tags can be used in the extended response templates and this feature-addon also works within activity dialogues of process tickets.

Users that use this add-on also use:

Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support
Advanced Process Management

We give you the tool to create more powerful and effective processes.
Calendar-based ticket creation

Use the appointment calendar of OTRS to schedule the creation of tickets.

Available with support
Related Dynamic Fields

Easily define and maintain dependencies between dynamic fields via Excel / CSV files.

Available with support
Hide invalid items

Hide invalid entries with one click and keep the overview.

Available with support
Dynamic Field Groups

Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.

Available with support