Znuny
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Open-Source Help desk platform for all your needs

Fully customizable and constantly improving with the help of our great community!

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Znuny is a better way to modernize service management

Znuny provides all the tools and functions you need to implement and provide exactly the service management you need, whether it's IT, customer support, or anything else.

  • Open-source and free

    Made by people who love and understand open-source, free of charge now and forever.

  • On premise or cloud

    With Znuny, you're able to run your system on your own servers or any cloud provider.

  • Maximal customization

    Fully customize your experience, from looks to functionality. Make Znuny what you need it to be.

  • Community-driven growth

    Znuny is always improving and changing due to a great community of users and developers.

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Current LTS

Znuny LTS 6.5.18

This release contains bug fixes.

2025-09-24

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Check our roadmap to see our plan and goals for our product.

See Roadmap

Znuny Versatility

Endless applications, exponential results.

Znuny is your ultimate tool. Use it however you like for whatever purpose. From Helpdesk to Product Support the possibilities are endless.

Helpdesk

Provides support and resolves technical issues for users and customers.

  • Fast service request creation and handling

    Tickets are created by call center agents, a customer email, the customer portal, and other channels.

  • Use of snippets to improve the resolution time

    Using templates and snippets helps your team respond with proven content to solve the customer's problem.

  • Customer Interface to support self service

    The customer interface helps you and your customers to efficiently communicate for example by using preset forms for certain problems.

  • FAQ/Knowledgebase

    Documenting things in the FAQ will help you to faster solve similar problems.

Product Support

Assist customers with product usage, troubleshooting, and resolving issues to ensure satisfaction and functionality.

  • Personalized Service

    See each customer's booked services during ticket processing.

  • Effective Communication

    Prepare templates, snippets, etc. to have the right tools ready for your service desk.

  • Integration of 3rd party systems

    Use data from existing systems like CRM, catalogues, databases, etc.

  • Service Level Agreements (SLAs)

    Use SLAs to maintain and control the service quality you want to deliver to your customers.

See all of our features

Community

Join Our Collaborative Community in Shaping the Future Together

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10+ years together
30K+ GitHub Commits
200K+ forum posts

Beyond the product

Elevating your Znuny experience with our services

Our team will help you to get the most out of your Znuny application.

Latest

Last product updates

Znuny is constantly evolving and getting better. Here are the latest changes to our platform.

Jul 11, 2024

Unlocking Efficiency: The Power of Multi-category Templates

Jul 4, 2024

More Bang for your Mail: Setting X-Priority E-mail Header in Znuny

May 12, 2023

FAQ & ITSM Configuration Management for Znuny 7 available

Browse all updates

Begin your Znuny journey today!

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