With our many years of experience in helpdesk and customer service, there is no challenge for which we are not prepared. We make impossible functions possible.
Our consulting team consists of consultants with at least 5 years of experience in OTRS. We offer you a tailor-made workshop for every situation. Which one do you need? No matter if you need a complex ITIL compliant solution, a powerful service management tool or a customer support configuration: you'll get the setup which suits your needs.
With our support contracts for OTRS you get full access and support to our feature add-ons, which make your system even more effective.
Separately configurable creation masks for telephone and e-mail tickets.
Mark read tickets as unread and unread tickets as read again.
Get convenient access to more add-ons via the package manager.
Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.
Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.
Create and manage translations via the admin menu.
Use search profiles to show customized search results in a new dashboard widget and share them with others.