This course is addressing the day to day administration and introduces the admin interface of the ((OTRS)) Community Edition, also we want to make user comfortable with the technicalities of the admin section of OTRS.
The focus of this course lays in the regular administration and maintenance tasks, the configuration, creation of right structures and more.
- OTRS interface for agents and customers
- Administration in day to day usage (queues, templates, user and permission, Dynamic Fields, GenericAgent, etc.)
- Detailed System Config
- Notifications in detail
- Creation of reports