ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

OTRS Support made easy!

For us, support means knowing you and your requirements in order to give you the best possible support. Individually processing your request is a matter of course for us.

Silver
US$ 3,999
per year
9:00 am – 5:00 pm
Mon.–Fri.
Service Level Window1
Sign up
35
Service Requests
4h
Max Reaction Time
Initial Assessment
Add Ons
Email Support
Phone Support
Security Advisories2
Security Patch Updates
Bug Eskalations
5%
Discount on additional services
Platinum
US$ 26,899
per year
24 / 7
365
Service Level Window1
Sign up
unlimited
Service Requests
0.5h
Max Reaction Time
Initial Assessment
Add Ons
Email Support
Phone Support
Security Advisories2
Security Patch Updates
Bug Eskalations
Patch Level Updates
Minor Release Updates
15%
Discount on additional services
1) SLW: Central European Time (CET/CEST) or Pacific Standard Time (PST/PDT) - without public holidays (Germany resp. United States) 2) We will inform you when we become aware of security issues.

With every support contract, an associated test system is included. There is no limit on how many agents use your system, but we provide recommendations.
Managed / Hosted ((OTRS)) Community Edition is available upon request.

Need a quote?

Support is our job. In English, German and Zurich German.