Znuny
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Support the way you want it: Easy!

For us, support for means knowing you and your requirements to give you the best possible support. Individually processing your request is a matter of course for us.

We use Znuny's open-source ticket and process management system to provide comprehensive technical support services tailored to businesses' needs.

With a focus on reliability and performance, Znuny ensures that organizations can efficiently manage their communication and workflows.

The support covers questions regarding configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery.

Experienced professionals who deeply understand the Znuny software and real-world IT service environments offer support, ensuring fast and effective solutions.

Through clearly defined service level agreements (SLAs), guaranteed response times, and dependable incident resolution strategies are offered.

Pricing Plans

Choose the right plan for you

Every support contract includes support for an associated test system without additional costs. The number of agents you have is not limited.

Silver

9:00 am - 5:00 pm | Mon - Fri
Service Level Window1
$4,499/year
4.250€/year
5'800 CHF/year
Sign up
35
Service Requests
4h
Max Reaction Time4
  • Initial Assessment
  • Add-Ons
  • Email Support
  • Phone Support
  • Security Advisories2
  • Security Patch Updates3
  • Bug Escalations
  • 2 Authorized Support Contacts
5%
Discount on additional services

Gold

8:00 am - 8:00 pm | Mon - Fri
Service Level Window1
$9,999/year
9.999€/year
13'700 CHF/year
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65
Service Requests
2h
Max Reaction Time4
  • Initial Assessment
  • Add-Ons
  • Email Support
  • Phone Support
  • Security Advisories2
  • Security Patch Updates3
  • Bug Escalations
  • Patch Level Updates (remote)
  • 3 Authorized Support Contacts
10%
Discount on additional services

Platinum

24 / 7 | 365 4
Service Level Window1
$28,900/year
24.900€/year
31'700 CHF/year
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Unlimited
Service Requests
0.5h
Max Reaction Time4
  • Initial Assessment
  • Add-Ons
  • Email Support
  • Phone Support
  • Security Advisories2
  • Security Path Updates3
  • Bug Escalations
  • Patch Level Updates (remote)
  • Minor Release Updates (remote)
  • 5 Authorized Support Contacts
15%
Discount on additional services
1) SLW: Central European Time (CET/CEST) or Pacific Standard Time (PST/PDT) - without public holidays (Germany resp. United States)
2) We will inform you about security issues via a dedicated mailing list.
3) Providing the patches or new versions.
4) For major incidents, different reaction times for less severe incidents and service requests.
5) Implementation by Znuny via remote access during service hours.

Need a quote?

Support is in our blood. In English, German and Zurich German.

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