The Seamless Approval Request package enables you to create approval requests via transition actions and send them directly through ticket notifications. Recipients can approve or reject requests without logging in, and the results can be integrated into ticket transitions.
Key features include:
Flexible approval sources: Determine who can approve requests—public users, agents, or customers.
Granular authentication: Specify exact agent or customer logins to ensure only authorized users can approve. Multiple users can be defined.
Dynamic tracking: Capture the approver's name in a dynamic field for audit and reporting purposes.
No ticket access required: Approvers do not need access to the ticket, allowing seamless approvals for agents and customers.
This addon simplifies and accelerates your approval workflows, making approvals faster, easier, and more secure.