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Key User Training


Basic training for every user to know and apply best practices.


1 day




starting at US$ 1,500

This course is directed towards all users. We will guide you through the system and its ways of working as well as how to work with tickets. We will show you how to train your abilities with OTRS and share our years worth of knowledge with you.

Main topics:

  • Ticketing basics
  • Basics of ((OTRS)) Community Edition
  • Basics of work with tickets

Let's talk.

Help is our job. In English, German and Zurich German.