Stay updated and informed

Maintaining efficient service desk operations is crucial in today's fast-paced business landscape, especially in remote work environments. One powerful tool that can significantly enhance your team's productivity and customer satisfaction is the Znuny add-on - Dashboard Widget Search Profiles. This innovative feature enables seamless collaboration among agents by allowing them to share customized search profiles. In this blog post, we'll guide you through the installation and utilization of this add-on and explore the myriad benefits it brings to your service desk operations.

Using time based one time passwords from an authenticator app to protect your information

Targeting your customers to provide tailored information for your customer users can be a profit-boosting service. Learn to use Znuny to help you.

Organize your thoughts and ideas before sending an email, and do this in easy, manageable steps. Ensure your communication is clear, concise, and professional. Come back to solutions after a break or peer review so your emails always hit the mark.

"Once You Pop You Can't Stop" is an iconic tagline that has been used by several snack brands to promote their products. This catchy phrase refers to the irresistible feeling of craving that occurs after the first bite of a crispy and flavorful snack. In this same way, Znuny becomes an irreplaceable system in your organization. As this happens, more and more departments may decide they want to join the party. This is when you make the decision, integrate or segregate.

When recording a process, you have an initial reporter. This limitation is now gone with this one pro tip! Use this trick to add one or multiple addresses to an initial process dialog so that the resulting article will provide for a "Reply to all" to be used. Save time and resources today!

When we think about incident reporting, the first association is often with IT-related disruptions. However, incident reporting holds equal significance for non-IT incidents that can occur in various aspects of an organization's operations. From workplace accidents to customer service mishaps, non-IT incidents demand a structured approach to reporting and resolution. Let's explore the positive and negative impacts of incident reporting in non-IT contexts.

Guide users to a solution by ensuring a runaway request get's the correct attention.

The incident record and classification are two essential components of the ITIL framework for managing IT services. In this blog post, we will explain what they are, why they are important, and how to create them in Znuny.