Note to linked ticket
By adding notes to linked tickets you make communication between groups easier. For example if a ticket gets send to first level support but they need further research on something within that ticket the first level support agent that worked on the ticket adds a note and the second level support can work further on.
![](https://www.znuny.com/media/pages/add-ons/note-to-linked-tickets/2862ef8627-1554659681/note2linked-ticket-en-800x.png)