ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Note to linked ticket

By adding notes to linked tickets you make communication between groups easier. For example if a ticket gets send to first level support but they need further research on something within that ticket the first level support agent that worked on the ticket adds a note and the second level support can work further on.

Every article content can be transferred to a linked ticket. This is a convenient way to forward information to other tickets.