As the center of your communication with customer Znuny uses different entities to interact with.
These entities can be:
- Tickets
- Customer user and companies
- Knowledge base entries (FAQ)
- Statistics
- Configuration items
Business objects may have many features like
- Service catalogue, service level agreements (SLAs)
- Drafts for e-mails and notes
- Internal and external notes
- Bulk actions
- Links between business objects of different types