Processing top-down tasks are common not only in ticket workflows. When creating and editing tickets is, therefore, the back and forth, scroll up and down not only annoying but also ineffective. This has an end now.
Design your ticket workflow with a meaningful sequence of fields to be filled.
A free adjustment of the order of all fields in the ticket masks is possible for both agents and customers.
And it gets even better: the custom ticket masks can be assigned to agents per role:
If this is not enough for you and you would like to reach some fields without scrolling in the input masks, we recommend a combination with the additional add-on Znuny4OTRS-InterfaceCompact.