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Disable inactive agents

In order to automatically detect inactive agents for a long time and then to invalidate them, this add-on is intended. The system configuration is used to set the time after which no activity in OTRS agents should be set to invalid. In addition, it is possible to configure exceptions for agents so that they are not deactivated.

A regularly executed module then checks which agents are to be deactivated based on the last login.

Of course, it is also possible to perform this task by using the OTRS console command: