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Hide invalid items

Hide all invalid entries with one click and always keep the overview. Our add-on works for all areas of ((OTRS)) Community Edition, for example queues, templates or agents.

Filter active

To show all items it's just a click on the filter icon in the upper right corner.

Filter inactive

Users that use this add-on also use:

Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support
Advanced Process Management

We give you the tool to create more powerful and effective processes.
Calendar-based ticket creation

Use the appointment calendar of OTRS to schedule the creation of tickets.

Available with support
Related Dynamic Fields

Easily define and maintain dependencies between dynamic fields via Excel / CSV files.

Available with support
Dynamic Field Groups

Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.

Available with support
Response Templates

Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.

Available with support