ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

OTRS Consulting

Our consulting team consists of consultants with at least 5 years of experience in OTRS. We offer you a tailor-made workshop for every situation. Which one do you need?

Evaluation workshop

The implementation of a service management / ticketing software is a decision that has a long-term impact on the way your business works and its quality. That is why it is all the more important that the decision be made on a solid basis.

Workshop for conceptual design

During the design phase, your organization will work closely with our consultant to develop the best specification for your OTRS implementation. Our consultant gives you insight, best practice, and recommendations in the development of the structure, processes, and workflows as well as the technical specification/recommendation for your production environment (sizing).

Review workshop

If OTRS is introduced and longer in operation, the previous use should be analyzed and evaluated. Your business continues to evolve. And with it the requirements for OTRS.

Migration workshop

We upgrade your ((OTRS)) Community Edition from every version to the latest available.

Let's talk.

Consulting is our job. In English, German and Zurich German.