Our consulting team consists of consultants with at least 5 years of experience in OTRS. We offer you a tailor-made workshop for every situation. Which one do you need?
The implementation of a service management / ticketing software is a decision that has a long-term impact on the way your business works and its quality. That is why it is all the more important that the decision be made on a solid basis.
During the design phase, your organization will work closely with our consultant to develop the best specification for your OTRS implementation. Our consultant gives you insight, best practice, and recommendations in the development of the structure, processes, and workflows as well as the technical specification/recommendation for your production environment (sizing).
If OTRS is introduced and longer in operation, the previous use should be analyzed and evaluated. Your business continues to evolve. And with it the requirements for OTRS.
We upgrade your ((OTRS)) Community Edition from every version to the latest available.