You already run OTRS or ((OTRS)) Community Edition and know your way around? This application do more than you can see in the normal admin interface!
This course is aimed at the ticket system's administrators who are confident in their daily work with but want to understand the system more deeply. Learn about the hidden features and capabilities of it.
Immerse yourself in the world of ACLs, SysConfig or reporting. Learn tricks and tricks for connecting external systems and external authentication.