You already run OTRS and know your way around? OTRS can do more than you can see in the normal admin interface!
This course is aimed at OTRS administrators who are confident in their daily work with OTRS but want to understand the system more deeply. Learn about the hidden features and capabilities of OTRS.
Immerse yourself in the world of ACLs, SysConfig or reporting. Learn tricks and tricks for connecting external systems and external authentication.