ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Add-ons for the ((OTRS)) Community Edition

With our support contracts you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract some add-ons are included, others are available for an additional fee.

After a certain time period, we will be providing everyone with access to the add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.

All Addons
Customer Map

Adds a widget to your dashboard and provide a geographic overview of your customer.

Download all attachments

Download attachments of an article or a complete ticket at once as a ZIP file.

Password policy

Harden your OTRS the same way as you did it somewhere else.

Second Ticket Create Screen

Separately configurable creation masks for telephone and e-mail tickets.

Ticket Unseen

Mark read tickets as unread and unread tickets as read again.

Znuny Repository

Get convenient access to more add-ons via the package manager.


Interested in an add-on?

Let us know if you have questions or like to test something.